All about HealthcareMagic
What is HealthcareMagic?
HealthcareMagic.com is a leading consumer-centric health portal, where users can interact with qualified Doctors and other Public Forum members within seconds.
On the portal HealthcareMagic.com you can do the following:
How much do I pay to ask a Question to Doctor?
The price depends on whether you ask a question to a General Physician or a Specialist. Ask a Doctor Now >>
How does HealthcareMagic work?
A. Ask a Doctor Online
C. Get a personalized Diet Plan
D. Get a call from Doctor
Is HealthcareMagic free?
Some of HealthcareMagic services are free like browsing health questions in the Public Forum, using health calculators and reading health articles online.
The following HealthcareMagic services are not free:
The paid services come in two very economical packages - Ask a General Physician and Ask a Specialist
What happens if I am not happy with the service ?
The amount is 100% refundable if you're not happy with the service. Your money will be refunded within 24 Hours without any question being asked.
How often are the Doctors online?
HealthcareMagic Doctors are online 24/7, 365 days a year.
Who are the Doctors?
HealthcareMagic Doctors are qualified medical practitioners have a license to practice in their own country / state.
Registration and Logging in
Do I need to register?
What if I forgot my password?
You can retrieve your password which will be sent to your E-Mail-ID. You can always reset your own password. If you have any difficulty in retrieving password OR logging in, contact Customer Service at firstname.lastname@example.org . We are available to help you 24/7/365.
Why can't I log in?
To login, you will need to use your Email-ID and password that you entered while registering to HealthcareMagic. Registration is required before you can login. If you have registered and are unable to login, check your password. If you forgot your password, you can always generate a new password the clicking – Forgot your password link in the sign-in pop-up.
Payments and Claiming for Refund
What are the payment options available to me?
We accept payments by Paypal. We accept all major credit cards.
When can I claim for a refund?
If you are not satisfied by HealthcareMagic Service You can claim for refund of your amount paid to HealthcareMagic. No question will be aksed and your money will be refunded within 24 Hours.
How much refund will I get ?
You will get 100% of your amount in your account as refund.
How can I claim for Refund?
Just drop a mail at email@example.com mentioning your reason of claiming for refund. Our customer care services are available 24/7/365. Customer care team will contact you within 30 minutes of your request and get the money refunded to you within 24 Hours.
I still need help. How can I contact Customer Support?
You can reach our Customer Care at firstname.lastname@example.org and get response within 30 minutes.
How long should I wait for an answer?
If you choose “Ask a Doctor Package”, the Doctor will start answering your question within minutes. Depending upon the complexity of your question it may take upto one working day to get a detailed answer.
If you choose “Specialist Opinion”, you will receive the specialist’s response within 24 hours.
How do I ask a question to Doctor on HealthcareMagic?
It is just 3 step process:
What if no one answers my Question?
Don’t worry. This will never happen. HealthcareMagic Doctors are available 24/7/365. If there’s any technical problem, we shall refund all your money.
What if I feel the Doctor who answered my Question was not qualified enough?
All HealthcareMagic Doctor’s are well qualified. Unfortunately, if you are not satisfied with their answer, please drop a mail at email@example.com . We will refund your money within 24 Hours.
Is it safe for a Doctor to ask for my personal contact information?
What if a Doctor does a really fantastic job?
If you feel that your Doctor has done a fantastic job, don’t forget to provide your valuable feedback to the Doctor after accepting your answer. It will help us improve our quality of service.
Account & Settings
How do I change my settings?
You can login to HealthcareMagic.com and click on “Account and Settings” link. You can change your personal settings like your phone number, password etc.
How can I delete my account?
If you want to delete your HealthcareMagic account, Click on “Report Problem” and mention “Delete my account” OR do not hesitate to contact HealthcareMagic Customer Care at firstname.lastname@example.org .Our Customer care will take care.