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All about HealthcareMagic

What is HealthcareMagic?

HealthcareMagic.com is a leading consumer-centric health portal, where users can interact with qualified Doctors and other Public Forum members within seconds.

 

On the portal HealthcareMagic.com you can do the following:

  1. Get Specialist Opinion on your Health problems
  2. Get a Call from a Doctor on your Phone
  3. Get Personalized Diet Plan from experienced Dietitians

 

 

How much do I pay to ask a Question to Doctor?

The price depends on whether you ask a question to a General Physician or a Specialist. Ask a Doctor Now >>

 

 

How does HealthcareMagic work?

 

A.   Ask a Doctor Online

  1. Write your health question 
  2. Select your package
  3. Get your answer within hours  

C.   Get a personalized Diet Plan

  1. Sign in/Sign up to your Health Portal – select “Personalized Diet Chart”
  2. Select the best plan for you. 
  3. Get a call from HealthcareMagic Dietitian within 30 minutes
  4. Explain your List of favorites to add in your Diet Plan(Dietitian will take care of your target and favorites both)
  5. Receive your Personalized Diet Plan within 48 hours

D.   Get a call from Doctor

  1. Sign in/Sign up at your Health Portal
  2. Write your question and provide the convenient time and phone number to receive the call from a Doctor 
  3. Receive a call at your mentioned time from a Doctor
  4. Get your Medical query answered over the phone by discussing with your Doctor.
 

 

Is HealthcareMagic free?

Some of HealthcareMagic services are free like browsing health questions in the Public Forum, using health calculators and reading health articles online.

 

The following HealthcareMagic services are not free:

  1. Get Specialist Opinion on your Health issue!
  2. Get Personalized Diet Plan!
  3. Get a Call from Doctor on your Phone!

 

The paid services come in two very economical packages - Ask a General Physician and Ask a Specialist

 

 

What happens if I am not happy with the service ?

The amount is 100% refundable if you're not happy with the service. Your money will be refunded within 24 Hours without any question being asked.

 

 

How often are the Doctors online?

HealthcareMagic Doctors are online 24/7, 365 days a year.

 

 

Who are the Doctors?

HealthcareMagic Doctors are qualified medical practitioners have a license to practice in their own country / state. 

 

 

Registration and Logging in

 

Do I need to register?

Yes, registration is required to subscribe to any of HealthcareMagic services. Our registration process is one of the simplest on the Internet - it takes less than a minute. We respect your privacy - please read our Privacy Policy >>.

 

 

What if I forgot my password?

You can retrieve your password which will be sent to your E-Mail-ID. You can always reset your own password. If you have any difficulty in retrieving password OR logging in, contact Customer Service at customercare@healthcaremagic.com . We are available to help you 24/7/365.

 

 

Why can't I log in?

To login, you will need to use your Email-ID and password that you entered while registering to HealthcareMagic. Registration is required before you can login. If you have registered and are unable to login, check your password. If you forgot your password, you can always generate a new password the clicking – Forgot your password link in the sign-in pop-up.

 

 

Payments and Claiming for Refund

 

 

What are the payment options available to me?

We accept payments by Paypal. We accept all major credit cards.

 

 

When can I claim for a refund?

If you are not satisfied by HealthcareMagic Service You can claim for refund of your amount paid to HealthcareMagic. No question will be aksed and your money will be refunded within 24 Hours.

 

 

How much refund will I get ?

You will get 100% of your amount in your account as refund.

 

 

How can I claim for Refund?

Just drop a mail at customercare@healthcaremagic.com mentioning your reason of claiming for refund. Our customer care services are available 24/7/365. Customer care team will contact you within 30 minutes of your request and get the money refunded to you within 24 Hours.

 

 

I still need help. How can I contact Customer Support?

You can reach our Customer Care at customercare@healthcaremagic.com and get response within 30 minutes.

 

 

Asking Questions

 

How long should I wait for an answer?

If you choose “Ask a Doctor Package”, the Doctor will start answering your question within minutes. Depending upon the complexity of your question it may take upto one working day to get a detailed answer.

If you choose “Specialist Opinion”, you will receive the specialist’s response within 24 hours.

 

 

How do I ask a question to Doctor on HealthcareMagic?

It is just 3 step process:

  1. Write your query and click on “Continue to Consult”
  2. Select Consultation Option (GP/Specialist)
  3. Pay and get your answer within hours

 

 

What if no one answers my Question?

Don’t worry.  This will never happen. HealthcareMagic Doctors are available 24/7/365. If there’s any technical problem, we shall refund all your money.

 

 

What if I feel the Doctor who answered my Question was not qualified enough?

All HealthcareMagic Doctor’s are well qualified. Unfortunately, if you are not satisfied with their answer, please drop a mail at customercare@healthcaremagic.com . We will refund your money within 24 Hours.

 

 

Is it safe for a Doctor to ask for my personal contact information?

Yes, it is very safe to share your personal contact information with HealthcareMagic Doctors. We respect your privacy. Please read our Privacy Policy >>.

 

 

What if a Doctor does a really fantastic job?

If you feel that your Doctor has done a fantastic job, don’t forget to provide your valuable feedback to the Doctor after accepting your answer. It will help us improve our quality of service.

 

 

Account & Settings

 

How do I change my settings?

You can login to HealthcareMagic.com and click on “Account and Settings” link. You can change your personal settings like your phone number, password etc.

 

 

How can I delete my account?

If you want to delete your HealthcareMagic account, Click on “Report Problem” and mention “Delete my account” OR do not hesitate to contact HealthcareMagic Customer Care at customercare@healthcaremagic.com .Our Customer care will take care.

 

 
 

 

Have questions?
Prefer to E-mail us at customercare@healthcaremagic.com
We're here to help you!
Our Customer Loyalty Team will reply you within 30 minutes.

 

 

All the information, content and live chat provided on the site is intended to be for informational purposes only, and not a substitute for professional or medical advice. You should always speak with your doctor before you follow anything that you read on this website. Any health question asked on this site will be visible to the people who browse this site. Hence, the user assumes the responsibility not to divulge any personally identifiable information in the question. Use of this site is subject to our Terms & Conditions
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