Hello. I just read through your question. it is possible that the infection in the eyes is viral. If this is the case, antibiotic eye ointment will not work. The illness has to run its course on its own. It s important to do our best to keep the eyes clean. As long as we keep them clean, it will most likely resolve on its own. If it doesn t resolve after several more days, I recommend consulting with your doctor. It is very contagious, even though it might be viral, so I recommend careful hand washing.