Hi, I have not understood why she should have collapsed veins. Usually when the lines go wrong or due to multiple punctures, the veins get thrombosed or develop clots inside the vein. This causes obstruction to the flow of the venous flow and therefore leads to swelling of the veins or obvious veins in the arm and shoulder. Therefore, I have not understood the reason for this. I suggest you get a Doppler done for the Rt upper limb arteries and veins and let us know. This will clarify what has happened. And then we can advice you if anything can be done. You can contact me directly by leaving a Specialist or Direct query on the website. Take care, Dr Rishi, New Delhi, India.