I have studied your case.
As per your symptoms neck pain
can be due to diffuse disc bulge compressing your cervical spine
You may need MRI spine to see for severity of nerve compression.
Some medication like methylcobalamine with muscle relaxant
and analgesic will reduce pain, you can take them consulting your treating doctor.
You may consult physiotherapist for further guidance. He may start TENS ,or ultrasound
which is helpful in your case.
If no relief with medication then you may need surgical decompression
Hope this helps. Wish her a speedy recovery.