Hair fall cause - Online Doctor Chats

Doctor :   Hi
Doctor :  
How can I help you?
User :   Hello
User :  
i need info about hairfall
Doctor :  
Sure
User :  
i am having bad hairfall and my hair s very soft
User :  
please help me
Doctor :   Ok
Doctor :  
Before proceeding further I would like to know a few details
User :   yes pls

User :  
like?
Doctor :  
Please give your Age, Gender, Occupation, Height and Weight
User :  
23 female working
User :  
5'6" 62kg
Doctor :  
Ok
Doctor :  
Since when are you facing this issue?
User :   wen i ws in 11th std it started..

Doctor :  
Ok
User :   aftr smetme it stopped
User :  
but now it has started all over again...
Doctor :  
Ok
Doctor :  
Have you changed your house?
User :  
ys
Doctor :  
or shampoo/hairoil recently?
User :  
previously i ws in south now at present in mumbai
Doctor :  
because the water used for bathing, oil, shampoo all have an impact
User :  
i dont knw wat shampoo shld i use for thin hair
User :  
which will be better>
User :  
?
Doctor :  
Not like that
Doctor :  
If there is a change and increase in the hair fall
Doctor :  
then a link could be established
User :   am sorry i didnot get u

Doctor :  
Like if you have changed a shampoo and there is increased hairfall
Doctor :  
then a relation could be found