Hi ! Good evening. I am Dr Shareef answering your query. Your symptoms of itching and pain at the site may be heralding the appearance of a pilonidal infection/sinus, which occurs due to entrapped penetration of the broken hairs in that area and giving rise to a foreign body reaction and inflammation of the tissue. This may lead to a pilonidal abscess, which might require surgical drainage. If the above is excluded, then it could be some kind of fungal infection, with super added bacterial infection, which might be causing your pain apart from itching. Exact diagnosis is possible only after excluding the pilonidal sinus which can be done only with physical examination of the area. Therefore, I would advise you to consult a general surgeon/family physician, and discuss with him on the proper management after a complete physical examination. I hope this information would help you in discussing with your family physician/treating doctor in further management of your problem. Please do not hesitate to ask in case of any further doubts. Thanks for choosing health care magic to clear doubts on your health problems. Wishing you an early recovery. Dr Shareef.