Hi..
Welcome to HEALTHCARE MAGIC..
I have gone through your query and can understand your concerns..
As per your complain fullness and congestion in ear along with reduced hearing that did not improve after cleaning out wax too seems to be most probably due to
blocked eustachian tube..
It can occur due to
ear infection, mucous accumulation behind the ear drum and blocking the Eustachian tubes..
I would suggest you to consult an Otolaryngologist and get evaluated and a thorough clinical evaluation and investigations like
x ray, MRI, otoscopy etc can help in diagnosis and treatment can be done accordingly..
You can be advised a course of antibiotics, oral as well as nasal decongestants likeXylometazoline nasal sprays.
Along with it steam inhalation and chewing chewing gum can help..
In case of no improvement in 15 days surgical
drainage by making a small incision through the
eardrum can help..
Hope this information helps..
Thanks and regards.
Dr.Honey Nandwani Arora.