I have studied your case.
As per your symptoms neck pain
can be due to diffuse disc bulge compressing your cervical spine
Most probable reason for your symptoms could be postural problem as you may be sitting for long time and working on computer for long time.
When such patient comes to my hospital we usually take x ray
spine to see for severity of nerve compression.
Some medication like methylcobalamine with muscle relaxant
will reduce pain, you can take them consulting your treating doctor.
Also check your vit B12 and vit D3 in your blood.
Hope this helps. Wish her a speedy recovery.