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Gout treatment - Online Doctor Chats

Date : 13-Jan-2012
User rating for this question
Excellent Posted in: General Health
Answered by

General & Family Physician
Practicing since : 2008
Answered : 3557 Questions

Doctor :   hi
Doctor :  
how can i help u?
User :   hi, what seems to be the issue, am a paid customer, why i cant talk live chat?
Doctor :  
live chat ?video chat?
User :   live doctor chat
User :   i used to press on live chat wih a doc but now no new window comes
Doctor :  
yes u are talking to a doctor now
User :   yes bit it says its a test session will expire after 5 mins
User :   did i lose my membership
Doctor :  
no no
Doctor :   noways
User :   see the messag i get
User :   SYSTEM: Dear User, You have started the test chat with our doctor. The duration of the test chat is 5 minutes. After the trial period, you will be redirected to the Payment page..
Doctor :  
u are paid cost u can chat how much ever time u want
Doctor :  
when did that msg came now?
User :   yes but sir when i logged in today, i pressed live chat with a doctor, then nothing happens, same window comes back
Doctor :  
ok
Doctor :  
i wll defnetly infrom about this to technical team now
User :   while i was trying many times again and again, a small window popup asking me to test chat with a doc and i pressed yes, thats how i am here and there is a red msgs on top, which i pasted
User :   got it?
User :   maybe my account expired??? how do i check?
User :   i subsribed for 1 year
Doctor :   just give me 5 5 minutes
Doctor :   just 2 min
User :   ok, my email is YYYY@YYYY and tel +0000
Doctor :  
i will talk to technical team now
Doctor :  
dont go stay with me
User :   i am not going but afraid after 5 mins, the window may close as it says
Doctor :  
ok
Doctor :  
but by chance that window appears i will call u back and inform u
User :   i have a medical query too, can iask
Doctor :  
yes
Doctor :  
u can
User :   4 days ago
User :   my dad has a swollen thumb (right foot)
User :   daily it is swelling more and more
Doctor :  
ok
User :   and now it has become 2 times the norml size
User :   went to doc twice, they tested
Doctor :  
ok
User :   sugar, uric acid etc
User :   all normal
User :   latest he said perhaps some crystals on thumb bone
User :   did not understand what he meant
Doctor :  
ok
User :   so you tell me what could be the issue
Doctor :  
ok
Doctor :  
this is due to the uric acid crystals depositing in the toe
Doctor :  
this is called as gout
Doctor :  
or else gouty arthritis
User :   why it happens and whats the cure?
User :   he can not walk also , having trouble
Doctor :   as the age increases the capacity of the kidenys to excrete uric acid will reduce

Doctor :  
so uric acid will be deposite in the joints especially toe
User :   why uric acid test went fine?
Doctor :  
some times the uric acid will be border line still this happens
User :   i understand
Doctor :   for that u should repeat the test after 2 weeks
User :   so what to do?
Doctor :  
first he should stop having red meat and pulses
User :   there is a medicine called NoUric (shall he take it)
Doctor :  
during the attack he should take painkillers
Doctor :  
no no
User :   ok
Doctor :  
he should not take that during the attack
Doctor :  
now he should tak eonly painkillers
Doctor :  
once the swelling is subsided he should go for nouric tablets
User :   so not taking red meat and pulses and takin pain killers, thats all? how long will it take to reduce
Doctor :   normally not more than 2 to 3 weeks
User :   ok
User :   which pain killers?
Doctor :  
he can go for voveron/nice
User :   tell me a few more names so i can have a choice in saudi pharmacies
Doctor :  
ok
Doctor :  
aceclofenac
User :   what abt brufin?
User :   or ponstain
Doctor :  
yes even they are fine
User :   ok thanks sir
User :   any other precaution?
Doctor :  
nothing
Doctor :  
else
User :   ok thanks
Doctor :  
is there anything else i can help u?
User :   bye
Doctor :  
have u filled the form?
User :   yes i have
Doctor :  
XXXXXXXX
User :   yes ?
Doctor :   just 2 more minutes
Doctor :  
yup
User :   for what?
Doctor :   i am sorry to inform that ur account is expired
User :   ah ok
Doctor :  
u can chat for 25 times in one year subscription
User :   thats fine, there should be away to know from site or an email
Doctor :  
yes
User :   ah so 1 year is not passed but i have used up 25 chts right?
Doctor :   we will take care of this issue
Doctor :  
yes
User :   but doc I got the impression that i need one year subscription with unlimited chats???
Doctor :   ok
Doctor :  
i will talk about this to our CEO
Doctor :  
and get back to u through mail
User :   no i mean what to do now? on your site it says 40$ for 1 year unlimited
User :   which i subscribed earlier
Doctor :   ok

User :   so what to do now? if i again pay 40$, again i will have only 25 chats???
Doctor :  
i will defenetly see to this
Doctor :  
i will talk to our ceo
User :   and will you pls send me email then
User :   at YYYY@YYYY ??
Doctor :   you are a very sweet costumer
User :   my requirement is unlimited chats options for 1 year
Doctor :   we dont wanna loose such costumers
Doctor :  
so will defnetly get back to u
User :   ok
User :   thanks
User :   doc pls make it simple?
Doctor :   sure
User :   i will call you doc GM then
User :   ok take care
D
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